Returns and Exchanges

Customers can now initiate their own returns by logging into their accounts. This is for returns only, to request an exchange, please email rachel@byrachelnevarez.com.

FINAL SALE: We cannot accept returns/exchanges on sale items, clearance items, digital downloads, or gift cards. These items are final sale. Please double check all sizing and descriptions before checking out to ensure you purchase the correct item.

RETURN/EXCHANGE POLICY: We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return or an exchange. We offer a Store Credit issued to your account as your return.  If there is a difference in amount for the exchange, Store Credit will be issued to your account. We do not offer refunds of any kind, Store Credit only. 

RETURN SHIPPING FEE: Additionally, there is a $7 return shipping fee for all returned or exchanged items which will cover the cost of shipping back to By Rachel Nevarez so you do not have to buy postage at the Post Office. The $7 will be automatically deducted from your total refund.  If you are requesting an exchange, $7 will be billed to you.

RETURN/EXCHANGE CRITERIA: To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Clothing must be free of makeup, perfume, deodorant, body odor, animal hair, and any other marks or stains.

STORE CREDIT: Once we receive your return, it will be processed for store credit within 5-7 business days. After your return is processed, you will receive an email with your store credit information. Store credit is applied to your account.  It can be used at check out and does not have an expiration date.  You must be logged into your account to see your store credit at checkout.

Exchanges are processed as soon as the exchange item is received.

DAMAGES: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!  To expedite your request, please send photos of the damage.

RETURN REQUEST:

Please note, the following instructions are ONLY for returns.  To request an exchange, please email Rachel at rachel@byrachelnevarez.com.

  1. Go to your account — Click the account icon on our website or visit customer accounts. You can also find the link in our store footer under "Returns."
  2. Sign in — Enter your email address. You'll receive a 6-digit verification code to your inbox — no password needed.
  3. Find your order — Once signed in, navigate to the order containing the item(s) you'd like to return.
  4. Select "Return items" — Click the Return items button on the eligible order. Only delivered items are eligible for returns.
  5. Choose your items and reason — Select the item(s) you want to return and pick a return reason from the list (e.g., Too big, Too small, etc.).
  6. Submit your request — Once submitted, you'll receive a confirmation email. Our team will review your request and follow up with next steps, including any return shipping instructions.

You can always contact me for any return question at rachel@byrachelnevarez.com.